MARIAM, M. Application of Customer Relationship Management in Maintaining Customer Loyalty (Case Study Hotel Melati). Ceddi Journal of Information System and Technology (JST), [S. l.], v. 2, n. 1, p. 1–8, 2023. DOI: 10.56134/jst.v2i1.31. Disponível em: https://journal.ceddi.id/index.php/jst/article/view/31. Acesso em: 6 may. 2026.